PRIVACY POLICY

 

This privacy policy applies between you, the user of this Website, and Tonosis.com.

Tonosis.com takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of this Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at:

https://www.tonosis.com/terms-and-conditions/.

Please read this privacy policy carefully.

Definitions and Interpretation

1 In this privacy policy, the following definitions are used:

Data	Collectively all information that you submit to Tonosis.com. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws
Cookies	A small text file placed on your computer by this Website when you visit certain parts of the website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies)
Data Protection Laws	Any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement)	Refers to Tonosis.com, Cambridgeshire, Cambridge, CB4, UK
UK and EU Cookie Law	The Privacy and Electronic Communications (EC directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy and Electronic Communications (EC directive)(Amendment) Regulations 2018
User or you	Any Third party that access the Website and is not either i) employed by Tonosis and acting in the course of the employment or ii) engaged as a consultant or otherwise providing services to Tonosis and accessing the Website in connection with the provision of such services
Website	The website that you are currently using, tonosis.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
Country	refers to United Kingdom
Affiliate – Affiliate Links	Special URLs provided by companies or websites that allow affiliates to promote their products or services. When a user clicks on an affiliate link and makes a purchase, the affiliate earns a commission or a percentage of the sale.

2. In this privacy policy, unless the context requires a different interpretation:

• the singular includes the plural and vice versa;
• references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
• a reference to a persona includes firms, companies, government entities, trusts and partnerships;
• including is understood to mean “including without limitation”;
• reference to any statutory provision includes any modification or amendment if it.
• the headings and sub-headings do not form part of this privacy policy;

Scope of this privacy policy

3. This privacy policy applies only to the actions of tonosis and Users with respect to this Website. It does not extend to any websites that can accessed from this Website including, but not limited to, any links we may provide to social media websites.

4. For purposes of the applicable Data Protection Laws, Dimitrios (James) Lazaris is the “data controller”. This means that Dimitrios (James) Lazaris determines the purposes for which, and the manner in which, your data is processed.

Data Collected.

5 We may collect the following data, which includes personal Data from you:

• First name and last name
• Date of Birth
• Gender
• Contact information such as Email address, Phone number, Address, ZIP/Postal code, City

In each case, in accordance with this privacy policy.

How we collect data

6. We collect data in the following ways:

• Data is given to us by you, and
• Data is collected automatically.

Data that is given to us by you

7. Dimitrios Lazaris will collect your Data in a number of ways, for example:

• When you contact us through the Website, by telephone, post, email or through any other means
• When you register with us and set up an account to receive our products/ services
• When you elect to receive marketing communications from us
• When you use our services

In each care, in accordance with this privacy policy.

Data that is collected automatically.

8 To the extent that you access the Website, we will collect your Data automatically, for example:

• We use cookies and similar technologies to collect certain information automatically when you visit our website.
• This information may include your IP address, browser type and version, operating system, device type, and other technical information.

For more information about cookies and how we use them on the Website, see the section bellow headed “Cookies”.

Our use of Data

9 Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. We collect and use your personal information for the following purposes:

• To provide you with the services you have requested, such as booking appointments and communicating with you about our services.
• To improve our website and services, such as analysing website usage data and optimizing website performance.
• To personalize your experience, such as remembering your preferences and providing customized content.
• To send you promotional offers and newsletters if you have opted-in to receive them.
• To comply with legal obligations and to enforce our agreements.

10. We may use your data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “your rights” bellow)

11. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request to enter into such a contract.

Who we share Data with

12. We may share your Data with the following groups of people for the following reasons:

• Our employees, agents and/or professional advisors – to obtain advice from professional advisers if needed.

In each case, in accordance with this privacy policy.

Keeping Data secure

13. We will use technical and organisational measures to safeguard your Data, for example:

• Secure data storage: We store your personal information in secure databases and servers that are protected by firewalls and other security measures.
• Limited access: We limit access to your personal information to only those employees, contractors, and service providers who need to know the information to provide our services.
• Encryption: We use encryption technology to protect your personal information when it is transmitted over the internet.
• Regular monitoring: We regularly monitor our systems for security vulnerabilities and promptly address any issues that arise.

14. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this email address: admin@tonosis.com

15. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading business.

Data retention

16. Unless a longer retention period is required or permitted by law, we will only hold your Data to our systems for the period necessary to fulfil the purposes outlines in this privacy policy or until you request that the Data will be deleted.

17. In the context of sports therapy profession, and sports massage treatments, we may need to retain your personal information for a longer period of time than other types of businesses to comply with legal obligations and to ensure the safety and well-being of our clients.

18. The length of time we retain your personal information will depend on the nature of the information and the purposes for which it was collected. In general, we will retain your personal information for the following periods:

• Appointment and treatment information: We will retain your appointment and treatment information for at least 7 years in accordance with legal and regulatory requirements.
• Contact information: We will retain your contact information for as long as necessary to provide you with our services and for a reasonable period of time thereafter.
• Marketing preferences: We will retain your marketing preferences until you request to unsubscribe from our marketing communications.
• Website usage data: We will retain your website usage data for as long as necessary to improve our website and services.
• We may also use non-personal information, such as website usage data and demographic information, for analytical purposes and to improve our marketing efforts.

19. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

20. You have the following rights in relation to your Data:

• Right to Access: You have the right to request i) access to the personal information we hold about you. This includes information about the purposes of the processing, the categories of personal information concerned, and the recipients or categories of recipients to whom the personal information has been or will be disclosed. ii) You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
• Right to Erasure: You have the right to request that we delete your personal information in certain circumstances, such as when the personal information is no longer necessary for the purposes for which it was collected, or when you withdraw your consent (where applicable).
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when the accuracy of the personal information is contested, or when the processing is unlawful and you oppose the erasure of the personal information.
• Right to Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another data controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal information including where we use it for our legitimate interests.
• Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

21. To exercise any of these rights, please contact via this email address: admin@tonosis.com . We may need to verify your identity before processing your request.

22. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk

23. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

24. This Website may, from time to time, provide links to other website. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

25. We include affiliate links from Amazon UK, and Herbs on the Hill Shop on our website. Clicking on these links may result in us receiving a commission if you make a purchase from the affiliate partner.

26. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Changes of business ownership and control

27. Tonosis may expand or reduce business, and this may involve the sale and/or the transfer of control of all or part of Tonosis. Data provided by Users will, where it is relevant to any part of business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes of which it was originally supplied to us.

28. We may also disclose Data to a prospective purchaser of our business or any part of it.

29. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

30. This Website may place and access certain Cookies on your computer.

31. We use this information to improve our website and to personalize your experience, such as remembering your preferences and optimizing website performance. We also use cookies to analyse website traffic and to measure the effectiveness of our marketing campaigns.

32. We may also use third-party cookies and similar technologies provided by our partners, such as Google Analytics and Jetpack, to collect and analyse website usage data. These partners may collect and use this information in accordance with their own privacy policies. By using our website, you consent to the use of cookies and similar technologies as described in this Privacy Policy.

33. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law

Google Analytics

We use Google Analytics 4 to help us understand how visitors use our website. Specifically, analytics help us identify:

• Which service pages are most frequently visited
• How long visitors spend exploring different treatments
• Which “Book now” or contact buttons are clicked
• Whether our booking process is working smoothly
• How visitors arrive at the site (search, social media, direct)

This information allows us to improve the website experience and make it easier for you to find and book the right service.

How Google Analytics protects your privacy

Google Analytics has been specifically configured to protect your privacy and comply with healthcare data protection standards:

• Your IP address is anonymised – we do not store or use your full IP address
• Contact forms are excluded from tracking – any information you enter in booking forms, message forms, or questionnaires is not tracked by analytics
• No health information is captured – symptoms, diagnoses, treatment history, personal health details, or any identifiable information related to your health are never tracked
• Data is aggregated and anonymised – analytics only show us group patterns, never individual details that could identify you
• Individual visits cannot be identified – there is no way for us to link analytics data back to you personally

 

How we use analytics data

Analytics data is used solely to:

• Improve the website layout and navigation
• Optimise the booking process so it’s quicker and easier
• Understand which services are most in demand
• Ensure the website performs well across different devices and browsers
• Identify any pages that are causing confusion or frustration

 

Your choice about analytics cookies

You have full control over analytics cookies:

• You can reject analytics cookies via our cookie consent banner when you first visit the site
• Rejecting analytics cookies will not affect your ability to book appointments, contact us, or use any other website features
• You can change your cookie preferences at any time by clicking “Cookie Settings” in the website footer

Data retention

Analytics data is automatically deleted after 2 months. We do not keep analytics data longer than necessary.

 

34. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling tonosis.com to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however, certain features of the Website may not function fully or as intended.

35. This Website may place the following Cookies:

Strictly Necessary Cookies	These are cookies that are requires for the operation of our website. They include, for example, cookies that enable you to log into secure area of our website, using a shopping cart or make use of e-billing services.
Analytical /Performance cookies	They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily.
Functionality cookies	These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences. By using the Website, you agree to our placement of functional cookie.

36. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies, but this can be changed. For further details, please see the help menu in your internet browser. You can switch off Cookies at any time, however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

37. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

38. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies on your computer. 

General

39. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

40. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal, or unenforceable, that provision or part-provision will, to the extent required, be deemed, and the validity and enforceability of the other provision of this privacy policy will not be affected.

41. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

42. This agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive justification of the English and Welsh courts.

Changes to this Privacy Policy

43. Tonosis.com reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on you first use of the Website following alterations.

44. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

You may contact us by email at admin@tonosis.com

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By using our website and providing us with your personal information, you consent to our use of your personal information as described in this Privacy Policy.